Terms of Service

1. Service Scope

We provide design, development, and deployment services for AI automation agents (AI Agents). The specific scope of services will be detailed in a mutually signed Service Agreement. Information on this website is for reference only and does not constitute a binding offer.

2. Client Responsibilities

The client agrees to:

• Provide accurate and complete business requirements.
• Ensure necessary system access and data authorization.
• Not use our services for any illegal activities.
• Comply with all applicable data protection laws (e.g., PDPO).

3. Payment Terms

Unless otherwise agreed:

• Deposit: 50% down payment required before project commencement.
• Final Payment: Remaining balance due upon delivery and acceptance.
• Maintenance Fees: Charged monthly or annually (if applicable).
• Late Payment: 0.05% daily interest on overdue amounts.

4. Intellectual Property

Custom Code: AI agent code developed exclusively for the client belongs to the client.

Reusable Components: Frameworks, tools, and methodologies we develop remain our property; client receives a non-exclusive license.

5. Warranties & Disclaimers

Warranty: We warrant professional, industry-standard service delivery.

Disclaimer: Except as explicitly stated in the Service Agreement, we are not liable for:

• Third-party API or service interruptions or changes.
• AI accuracy issues due to poor data quality.
• Force majeure events (natural disasters, war, government restrictions).
• Losses caused by client misuse of the system.

6. Limitation of Liability

In all cases, our maximum liability is limited to the total project fees paid by the client. We are not liable for any indirect, incidental, or consequential damages (e.g., lost profits, damaged reputation).

7. Confidentiality

Both parties agree to keep confidential any trade secrets learned during the project, unless required by law or authorized in writing. Confidentiality obligations survive for 3 years after project termination.

8. Termination

Either party may terminate under the following conditions:

• Material breach by the other party not remedied within 14 days' notice.
• Other party enters bankruptcy or liquidation proceedings.
• Mutual written agreement to terminate.

Upon termination, client shall pay for work completed to date.

9. Dispute Resolution

These terms are governed by the laws of the Hong Kong Special Administrative Region. Parties shall first attempt amicable negotiation. If negotiation fails, disputes shall be submitted to arbitration by the Hong Kong International Arbitration Centre, with the award being final.

10. Terms Amendment

We reserve the right to modify these terms at any time. Revised terms will be posted on this page with an effective date. Continued use of our services constitutes acceptance of the revised terms.

11. Contact Us

For questions about these terms, contact us via WhatsApp (+852 9123 4567) or email (legal@aidevagency.hk).